CX Services Include:
But we're more than that...we bring a passion for technology and software, and the skills to pull all the pieces together.
duSentio's technologists and programmers will help you make the impossible, possible.
Software Services include:
Make it happen with duSentio...
As technologies evolved within a maturing CX market, new platforms emerged enabling operations to truly empower front line staff. In the excitement to gain unparalleled access to real time VOC data (and its promised benefits), early adopters’ expectations for these new technologies have been tempered by their broader support needs, leading many to a new realization: software platforms are necessary but by themselves are insufficient to fulfill all their needs. What, then, to do?
RESEARCH design expertise? We've got you covered.
Research--particularly CX research--it's in our DNA, cultivated and tested over decades of experience with the world's biggest research firms, supporting the world's most successful companies.
Regardless of your origin or destination, our trained researchers will guide you down the right path, and get you where you need to be.
BUT...in today's world, 21st century problems require 21st century solutions. Old ways are being re-invented, old relationships replaced.
Fewer are the days where data insights are born of complex sampling, centrally controlled, closely held and miserly distributed from on high.
Today's watchword is neither sampling nor control, it's EMPOWERMENT...and even the best research can't get you there alone.
As with software, sound research alone is also no longer enough...to empower your organization, you need cutting edge technology driving world class online reporting software.
Don't be left behind. Let duSentio guide you.
SaaS software players have carved out a new EFM/CEM market, enabled by technology, chipping away at the ‘classic’ CSAT and loyalty research market.
duSentio was born of both the struggle and synergy growing from this new dynamic market.
Offering the highest caliber programming talent, duSentio is your go-to partner for all your software and technology enablement needs.
Software Services include:
You name it, our team of dedicated technologists has built it, tweaked it, improved it, connected it, launched and managed it.
Your duSentio team brings years of experience building some of the world's most complex data collection and online reporting systems.
Not only is software alone insufficient to build a truly successful CX initiative, its 'core' offering may not fit your unique and specific needs out of the box. Sometimes you need to go beyond the core platform to get not only what you want, but what you need.
Already working with a SaaS EFM/CEM software provider, or thinking of doing so?
YOU'RE NOT ALONE.
The reality is, in the midst of rapid growth for SaaS EFM/CEM firms and an evolving CX market, software firms and the clients who hire them are increasingly looking to specialized expert partnerships to address systemic 'blind spots' in their business.
duSentio is here for you.
Today's CX feedback and reporting technologies are truly amazing, but many still find they need something more...
Companies accustomed to research expertise and ongoing service support on the one hand, but seeking the newest stylized and powerful online reporting sophistication on the other, face a dilemma...
More and more companies are finding themselves 'lost in Wonderland'. While happy with the operational delivery of the system itself, over time many find themselves wondering how to get back to the specialized research expertise and ongoing account management support they grew accustomed to, and expect, from any CX partner.
It's a costly dilemma. In weighing the decision to pursue a pure software partner path, here are some frequently miscommunicated--or misunderstood--expectations:
As pure software firms have begun to evolve into quasi- research/software firm roles, they've excelled in many ways (great systems!) while struggling in others.
Unless full service CX research support--including research/survey design expertise, offline reporting/analytics/presentations, consultative partnering and personal full service support--are off your 'must have' list, be prepared! Today's software will empower operations, but who will empower--and support--you?
Let duSentio bridge this gap!