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We. Know. How.


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We. Know. How.


Welcome to duSentio
CX Research. Operations. Software. Consulting.

Bridging the gap between best in class CX research and today's latest SaaS software...we can do that, and so much more!

 
For all your CX and software support needs, duSentio is the answer

                              We. Know. Research.

                            We. Know. Research.

CX Services Include:

  • CX Transformation
  • CX Consulting
  • Operational Sell-in
  • Program & Survey Design
  • Journey Mapping
  • Data Collection (online, phone, IVR)
  • Advanced Analytics
  • Offline Reports
  • Executive Presentations
  • Change Management
 
                You'll find us at the intersection of...

              You'll find us at the intersection of...


But we're more than that...we bring a passion for technology and software, and the skills to pull all the pieces together.  

duSentio's technologists and programmers will help you make the impossible, possible.  

                              We. Know. Software.

                            We. Know. Software.

 

Software Services include:

  • Custom Programming (JAVA, .Net)
  • SSO Set-up
  • DB Connections
  • SaaS Implementation & Support
  • And more!

Make it happen with duSentio...

We. Know. How.

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Research


Research


As technologies evolved within a maturing CX market, new platforms emerged enabling operations to truly empower front line staff.  In the excitement to gain unparalleled access to real time VOC data (and its promised benefits), early adopters’ expectations for these new technologies have been tempered by their broader support needs, leading many to a new realization: software platforms are necessary but by themselves are insufficient to fulfill all their needs. What, then, to do?

RESEARCH design expertise? We've got you covered. 

Research--particularly CX research--it's in our DNA, cultivated and tested over decades of experience with the world's biggest research firms, supporting the world's most successful companies.

 Need GUIDANCE to reach a truly transformed customer experience?  We've "been there, done that" and will guide you on the journey.

Need GUIDANCE to reach a truly transformed customer experience?  We've "been there, done that" and will guide you on the journey.

Regardless of your origin or destination, our trained researchers will guide you down the right path, and get you where you need to be.  

  • CX Consulting
  • Journey Mapping
  • Operational Sell-in
  • Program Design
  • And more!

 Top-down research, the coveted currency of yesterday's knowledge brokers, is being supplanted by a new bottom-up perspective

Top-down research, the coveted currency of yesterday's knowledge brokers, is being supplanted by a new bottom-up perspective

BUT...in today's world, 21st century problems require 21st century solutions.  Old ways are being re-invented, old relationships replaced.  

Fewer are the days where data insights are born of complex sampling, centrally controlled, closely held and miserly distributed from on high.  


Today's watchword is neither sampling nor control, it's EMPOWERMENT...and even the best research can't get you there alone.  

As with software, sound research alone is also no longer enough...to empower your organization, you need cutting edge technology driving world class online reporting software.  

Don't be left behind.  Let duSentio guide you.  

We. Know. How.

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Software


Software


SaaS software players have carved out a new EFM/CEM market, enabled by technology, chipping away at the ‘classic’ CSAT and loyalty research market. 

duSentio was born of both the struggle and synergy growing from this new dynamic market.  

Offering the highest caliber programming talent, duSentio is your go-to partner for all your software and technology enablement needs.  

                                                              Success-optimized.

                                                             Success-optimized.

Web-optimized. Mobile-optimized.
YOU-optimized.

Software Services include:  

  • Custom programming (JAVA, .Net)
  • DB connections
  • SSO set-up
  • SaaS implementation support
  • And more...

You name it, our team of dedicated technologists has built it, tweaked it, improved it, connected it, launched and managed it.  

Your duSentio team brings years of experience building some of the world's most complex data collection and online reporting systems.

WE. KNOW. HOW.

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SaaS Implementations


SaaS Implementations


 You have to break some eggs to make an omelette...

You have to break some eggs to make an omelette...

Not only is software alone insufficient to build a truly successful CX initiative, its 'core' offering may not fit your unique and specific needs out of the box.  Sometimes you need to go beyond the core platform to get not only what you want, but what you need.   

Already working with a SaaS EFM/CEM software provider, or thinking of doing so?  

The duSentio technology team is experienced at implementing many of the world's top SaaS EFM/CEM software platforms.  

YOU'RE NOT ALONE.

The reality is, in the midst of rapid growth for SaaS EFM/CEM firms and an evolving CX market, software firms and the clients who hire them are increasingly looking to specialized expert partnerships to address systemic 'blind spots' in their business.  

duSentio is here for you.

Go beyond SaaS with duSentio,
your go-to CX solution.  

We. Know. How.

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Going Beyond SaaS


Going Beyond SaaS


Today's CX feedback and reporting technologies are truly amazing, but many still find they need something more... 

 In the rush to embrace the latest cutting edge software reporting systems, many have come to realize that today's technology can't by itself transform their customer experience. 

In the rush to embrace the latest cutting edge software reporting systems, many have come to realize that today's technology can't by itself transform their customer experience. 

Companies accustomed to research expertise and ongoing service support on the one hand, but seeking the newest stylized and powerful online reporting sophistication on the other, face a dilemma... 

More and more companies are finding themselves 'lost in Wonderland'.  While happy with the operational delivery of the system itself, over time many find themselves wondering how to get back to the specialized research expertise and ongoing account management support they grew accustomed to, and expect, from any CX partner.  

                           software alone is NOT ENOUGH.

It's a costly dilemma.  In weighing the decision to pursue a pure software partner path, here are some frequently miscommunicated--or misunderstood--expectations:

                Know what you're getting, and not getting...

             Know what you're getting, and not getting...

 

  • I'll get the same research expertise I've always gotten from my former research partner...
  • I'll get the same commitment and full service research support...
  • I'll get the same offline analytic expertise...
  • I'll get a dedicated team that will always be there for me, know my needs and my business ...
  • I'll get everything I need, for less money and with less overhead...
  • My team will be able to absorb any extra work internally.

 Be aware of what will, and won't, be provided when entering any new CX support relationship.  .  

Be aware of what will, and won't, be provided when entering any new CX support relationship.

.  

As pure software firms have begun to evolve into quasi- research/software firm roles, they've excelled in many ways (great systems!) while struggling in others.

Unless full service CX research support--including research/survey design expertise, offline reporting/analytics/presentations, consultative partnering and personal full service support--are off your 'must have' list, be prepared!  Today's software will empower operations, but who will empower--and support--you?  

Let duSentio bridge this gap!

                                            We. Know. How.

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Always Here. For You.


Always Here. For You.